Right to return
You always have the right to return any item without cause, within 07 day from purchase. The 07 days counts from the date when you or someone else, receives the delivery. And the parcel should be shipped on the day you raised the ticket of return with us or within the 07 day time window of return. If not then the refund/replacement is not authorized. If the 07 day time period ends on a exclusive holiday, the time is extended to the first coming weekday. Saturday and Sunday are working days. You can contact us any time.
How to use you right to return
If you want to use your right to return, you have to send us an email to raise a ticket. Please do list what you are returning and your order number and your order date.
- Email: firstname.lastname@example.org
We consider the 07 day limit upheld, if you inform us of decision to use your right within the 07 day. Also, the parcel must be sent directly to our address we will mention. Return deliveries made to a parcel shop or similar, can not be accepted. and if parcel is not received by us due to any inconvenience then we are not liable for any sort of refund of amount and same goes for replacement. We will initiate replacement/refund after receiving and analyzing the parcel you sent to us. But if it not received then we are not liable to any refund or replacement.
Address will be given by us and it is must to send at the exact address we will be sharing otherwise we are not liable to refund or replace. Please note, we do not accept packages sent cash on delivery (COD).
When returning an item, you will only be liable to cover any loss in value that may be caused by any other handling being beyond what is necessary to establish the condition, fit and the function of the item.
When using your right to return, you have to include a copy of the order confirmation. This is not an absolute requirement, but the handling time will be faster if you fill out our form on the invoice. We will reimburse you for the money you have paid us. The amount will we transferred to you only as soon as we have received the returned item and ensured that it meets our conditions of returns. The only cost for you when returning/regretting an order is the delivery cost for returning the item to us. And we are not liable to pay that amount.
We will always process such a reimbursement or refund to the same method payment, as you used when paying for the order – unless we have clearly agreed to do otherwise.
The amount will we transferred to you only as soon as we have received the returned item and ensured that it meets our rules for returns. Please note, we do not accept packages sent cash on delivery (COD).